Progressive

The Car Insurance Guide

Overall Personalized Rating: 4.9/5 (Excellent)

Overall Personalized Rating: 4.9/5 (Excellent)

Summary

Progressive began over eighty years ago focusing on the lower end of the insurance market. Since then, Progressive has expanded its focus and offering to write competitive products at competitive rates for a wide range of consumer segments. Progressive, largely through its Flo Ad Campaign, is one of the largest advertisers on television and that campaign has successfully created a face for the company that most people readily recognize. Progressive is an industry leader in innovation, having been one of the pioneers in online shopping, 24-7 claims and mobile device management of a policy.

Key Benefits

  • Very competitive pricing for all types of drivers
  • Wide range of insurance products
  • Will insure the full spectrum of drivers, not just those with clean driving records
  • Progressive, through its Snapshot product, offers a Pay As You Drive, usage-based insurance program

Ratings Summary

Ratings Highlights

Overall Rating
Our insurance agent survey respondents think Progressive is a strong combination of very good pricing and very good service. In particular, they identified Progressive as an excellent insurance company for consumers that some other insurance companies may not concentrate on, such as uninsured drivers or drivers with accidents or tickets. Our pricing research found Progressive to have some of the best pricing available in all geographic regions and across the spectrum of driver types.
Pricing
Our pricing research found Progressive to consistently have the best or second best pricing across different regions and across driver types.  Progressive has the best prices for established drivers with clean driving records.  Surprisingly, it also had the best pricing for drivers with major driving issues, such as a DUI or SR22 insurance.  If you are focused on price, you should get a quote from Progressive.
Handling Claims
Progressive came up as one of the top insurance companies for addressing claims, which is particularly impressive given that it also is viewed as having some of the best prices. No other insurance company scored higher than average on both price and claim servicing.
Uninsured Drivers
Our insurance agent respondents scored Progressive next to the top for being a great insurance company for uninsured consumers. Progressive was the largest brand name to rank so highly for uninsured drivers.
Young Drivers
Our insurance agent respondents scored Progressive next to the top for being a great insurance company for young consumers. Our pricing research show Progressive to have the best prices for young drivers. Given Progressive high marks on claims as well as prices, Progressive is a strong choice for any young driver.
Bundling Auto with Other Insurance Types
Progressive was in the middle of the pack when it came to our insurance agent respondent's assessment of their bundled offering. Other insurance companies had better ratings on their product offering.
Drivers with Tickets/Accidents
Among consumers who had a history of tickets or accidents, Progressive is the best match by our insurance agent respondents. Our pricing research also shows Progressive to have the best prices for drivers in this category. Drivers with blemishes should definitely get a quote from Progressive.
Premium Driver
If you are a driver with a clean record and strong credit, our agents think Progressive is a good choice.  Our pricing research shows Progressive to have some of the best pricing for drivers in this segment.

Company Background

Progressive Insurance began in 1937 and is headquartered outside of Cleveland, OH. Progressive is the country's fourth largest auto insurance company with almost 9.2% market share.

The Car Insurance Guide's Reviews Methodology

The Car Insurance Guide uses a proprietary algorithm to evaluate the car insurance options presented. Factors reviewed and rated include pricing, handling of claims, age of driver, bundling, and driver type. These factors are evaluated and scored to provide an overall score for the carrier as well as being individually assessed to provide a detailed review of the fit of the carrier to the driver. The data comes from research The Car Insurance Guide conducts as an invite-only annual survey and from interviews with car insurance agents. Insights from experts, those whose job it is to understand and recommend the best insurance companies for their clients, is invaluable. Use of The Car Insurance Guide's 2021 reviews by third parties without the express written consent of The Car Insurance Guide is strictly prohibited.